Terms of Service

Service Agreement

Crystal Ice Machine Services provides commercial ice machine leasing, preventive maintenance, repair, and sales to businesses in the Tampa Bay area. By engaging our services, you agree to the following terms.

Leasing Terms

• All lease plans are month-to-month with no long-term contract required
• Two months' payment is due upfront at the start of service
• Lease includes the machine, installation, all scheduled PM cleanings, and all repairs (parts and labor)
• You may cancel your lease at any time — we will coordinate machine removal at no charge
• The leased machine remains property of Crystal Ice Machine Services

Repair Warranty

Repair work carries a 90-day warranty. Report recurring issues so coverage and next steps can be assessed; an automatic free return or resolution guarantee is not promised.

Preventive Maintenance

Standalone PM is $295 per visit. Standard scheduled PM every 6 months is included with rental. Follow manufacturer instructions and clean sooner if conditions warrant; more frequent site-specific needs are assessed individually.

SMS / Text Messaging Terms

By opting in to SMS messaging on our contact form, you agree to the following:

• Consent: By checking the SMS consent checkbox, you provide express written consent to receive text messages from Crystal Ice Machine Services. Consent is not required as a condition of purchasing any goods or services.
• Message types: Messages may include appointment confirmations, service updates, and follow-up communications related to your inquiry.
• Message frequency: Message frequency varies. You may receive approximately 1–5 messages per month depending on your service needs.
• Opt-out: You may opt out at any time by replying STOP to any SMS message. Upon opting out, you will receive a final confirmation message and no further SMS messages will be sent.
• Help: For assistance, reply HELP to any message or call us at (727) 441-8780.
• Message and data rates: Standard message and data rates may apply. Contact your mobile carrier for details about your plan.
• No sharing: Your SMS opt-in consent and phone number will not be sold, rented, or shared with any third parties or affiliates for marketing purposes.
• Carrier liability: Mobile carriers are not liable for delayed or undelivered messages.

Customer Responsibilities

• Provide reasonable access to the ice machine for service and maintenance
• Maintain adequate water supply and electrical connections
• Report machine issues promptly to minimize damage
• Do not attempt unauthorized repairs on leased equipment

Limitation of Liability

Crystal Ice Machine Services is not liable for indirect, incidental, or consequential damages arising from machine failure, including but not limited to lost revenue or spoiled products. Our liability is limited to the cost of repair or replacement of the equipment.

Contact Us

Questions about these terms? Reach out:

Crystal Ice Machine Services
Phone: (727) 441-8780
Email: info@crystalice.com