Privacy Policy
Last updated: April 2026
Information We Collect
When you submit our contact form, we collect: your name, business name, phone number, email address, service type, current setup details, and any notes you provide.
If you opt in to receive SMS messages, we also collect your express written consent and the phone number you provide for that purpose.
How We Use Your Information
- To respond to your service inquiry within 1 business day
- To schedule site assessments and service appointments
- To send SMS messages (only if you have opted in) including appointment confirmations, service updates, follow-ups related to your inquiry, and occasional promotional offers
- To communicate about your account or service via email or phone
- To improve our website and services
SMS / Text Messaging
If you opt in to receive SMS messages from Crystal Ice Machine Operations, LLC (DBA Crystal Ice Machine Services), the following applies:
- Opt-in: You may opt in by checking the SMS consent checkbox on our contact form or SMS opt-in page. Consent is not a condition of purchase or service.
- Message types: Marketing messages (special offers, seasonal service specials, free assessments) are sent only to users who checked the marketing consent box. Non-marketing messages (appointment confirmations, service updates, follow-ups) are sent only to users who checked the non-marketing consent box.
- Message frequency: Message frequency varies based on your service needs. Typically 1–5 messages per month.
- Opt-out: You can opt out at any time by replying STOP to any message. You will receive a confirmation and no further messages will be sent.
- Help: Reply HELP to any message for assistance, or contact us at (727) 441-8780.
- Message and data rates: Message and data rates may apply. Check with your mobile carrier for details.
- No sharing of SMS opt-in data: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
- Carriers: Carriers are not liable for delayed or undelivered messages.
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service partners solely to fulfill your service request (e.g., scheduling and CRM tools). We will never share your SMS opt-in consent or phone number data with third parties for their marketing purposes.
Cookies & Tracking
Our website may use cookies and similar tracking technologies to improve your browsing experience and understand site usage. Cookies are small text files stored on your device. We may use:
- Essential cookies: Required for website functionality
- Analytics cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)
You can disable cookies in your browser settings at any time. Disabling cookies may affect some features of our website.
Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information, including encryption in transit (SSL/TLS) and secure storage. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Update or correct your personal information by contacting us
- Request deletion of your personal information
- Opt out of SMS messages at any time by replying STOP
- Unsubscribe from email communications via the unsubscribe link in our emails
To exercise any of these rights, contact us using the information below.
Contact Us
If you have questions about this privacy policy, contact us at:
Crystal Ice Machine Operations, LLC (DBA Crystal Ice Machine Services)
Based in Clearwater, serving Pinellas, Hillsborough, Pasco and Hernando counties
Phone: (727) 441-8780
Email: info@crystalice.com